1 - Ideate and Quote

1. When do you need it in hand
   
2. When is your event and how many books do you need for that particular event?
   
3. 
   

2 - File Prep

1. First just send 1 file that's exported from Adobe InDesign that contains the entire book including the covers. Yes, you won't be able to design the spine yet but that's OK!
   
2. We'll analyze your file and send a custom report that identifies print issues. This is a crucial step to ensure your book looks amazing. We can only print as well as the files you provide to us.
3. Once you select your materials and finalize page count, we can send you a custom template so you can design your cover perfectly, including the spine.
   

3 - Final Artwork Approval and Payment

1. Re-establish the turnaround time requirements. When do you need the project in-hand?
   
2. Finalize shipping and contact details.
3. We'll send you a payment request if you're confident working with us so we can secure time and materials for your project.
   
4. The agreed production turnaround time begins once we receive full artwork approval and full payment.
   
5. With larger book projects, we include one loose set of proofs to confirm color. This process definitely eats into the turnaround time. It takes us about 2-3 days to do a proof and it typically takes another 1-2 days for our clients to approve so add at least a week to the process if it's imperative you get a physical proof.

4 - Production!

1. We have 11 staff.
   
2. We have a pretty impressive spread of machines so we can make a lot, but we don't have two of the same machine. So when a machine is down, we have to pivot to hit absolute deadlines. We typically will have ways to still make you look good, it just may not be the same exact plan we started with.
   
3. We don't have standard turnarounds. We find out your true deadline and price accordingly.
4. When we have to, we'll discuss the minimum amount you need by your true deadline/event.
5. We're transparent when we have issues.
   
6. We outsource when we have to but it's definitely not our preference since it's difficult to control quality.
   

1. Focus on providing print-ready files by connecting us with your designer ASAP. The most common reasons deadlines get tight and prices increase is because we don't get the files we need to print well.
   
2. Submit payment as soon as you know we're a good fit for your project so we can order materials and place you into our production schedule.
3. Once your job is in production, feel free to check in.  A simple email or text is great!
   
4. For more complicated projects, let us know what you absolutely need and by when. Let us know what event/activity it's for so that our production team can have that extra bit of motivation to pull through for you.
   

5- Shipping / Pickup / Delivery

1. Pickup is the fastest way to get your product. We just box it and send you a notification that it's ready via email.
   
2. Delivery is the next best thing. We schedule a messenger to minimize complications that arise from Fedex/UPS.
   
3. Fedex is our last option but it's comon. Fedex/UPS is great until they aren't (then it's an absolute nightmare). We do not take responsibility if we've done our part and Fedex hasn't. We are happy to ship Fedex for you and we can ensure that we'll drop off a package to a Fedex store, but after that the responsibility of receiving the package falls onto you.
   
4. For larger orders we can schedule a LTL (Less than truck load) which provides better protection than fedex but it does start at $500 for even local deliveries.